Rtriva Privacy Policy

Rtriva respects and values your privacy.

This Privacy Policy explains how we may collect, use, store, share, or otherwise process your personal data when you visit the Rtriva website, download or use Rtriva software, purchase or activate a software license, create or use an account, subscribe to a service, or contact us.

This Privacy Policy applies to:

• the official Rtriva website and its related pages;
• the Windows and Mac desktop versions of Rtriva Data Recovery;
• Rtriva account, order, and license management services; and
• Rtriva customer support, email communications, and related services.

Certain third-party services, such as payment platforms, third-party sign-in providers, or advertising platforms, may process your information independently under their own privacy policies. We recommend reviewing the applicable third-party privacy policy before using those services.

Policy Summary

What Data Do We Collect?

Depending on how you use our services, we may process:

• account, order, contact, and customer support information that you provide to us;
• website usage, device, network, and software operation information;
• information provided by payment processors, authorized resellers, or third-party sign-in providers; and
• limited website usage information generated through cookies and similar technologies.

Does the Software Upload Scanned or Recovered Files?

Rtriva's core disk scanning, file analysis, file preview, and data recovery functions operate locally on your device.

Unless you choose to submit a screenshot, diagnostic log, or sample file to our Customer Support team, the normal scanning and recovery process does not send the following content to Rtriva servers:

• the contents of scanned files;
• recovered files;
• file previews or thumbnails;
• scan results;
• the contents of folders;
• raw disk sectors; or
• complete disk images.

We do not use the contents of scanned or recovered files for advertising, user profiling, or training artificial intelligence models.

Why Do We Process Personal Data?

We may process personal data to:

• provide software, account, order, and license services;
• process payments, refunds, and subscription management;
• respond to inquiries and provide technical support;
• maintain the security of our website and software;
• improve product stability and compatibility;
• send necessary service communications;
• conduct marketing where we have your consent or are otherwise permitted by law; and
• comply with legal and regulatory obligations.

Do We Sell Personal Data?

We do not sell your personal data for monetary compensation, and we do not sell your disk contents, scanned files, or recovered files.

If third-party marketing cookies are enabled on our website, certain laws may treat some cross-site advertising data transfers as a “sharing” of personal data. Where applicable, we provide the consent or opt-out choices required by law.

What Rights Do You Have?

Depending on the laws that apply where you live, you may have the right to access, correct, delete, restrict, object to the processing of, or obtain a copy of your personal data. You may also have the right to withdraw consent or opt out of marketing communications.

You may submit a request using the contact details provided at the end of this Privacy Policy.

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1. Personal Data We Collect

We process personal data only to the extent reasonably necessary to provide, maintain, protect, and improve our services.

The specific information we collect depends on how you interact with Rtriva, which features you use, and the choices you make.

1.1 Data You Provide Directly

(1) Account Information

When you register, sign in to, or manage a Rtriva account, we may collect:

• your email address;
• account name;
• account identifier;
• authentication information protected through encryption, hashing, or similar security measures;
• account creation date;
• sign-in and security records;
• licenses associated with the account;
• account preferences; and
• changes you make to your account information.

We do not store your account password in plain text.

If you choose to sign in using Google, Apple, or another third-party account, we may receive the following information based on your authorization:

• your name;
• email address;
• third-party account identifier;
• profile image; and
• other basic account information that the third-party service is authorized to provide.

We do not receive your password for the third-party account.

(2) Order and Payment-Related Information

When you purchase a product or service, we may collect or generate:

• your name;
• email address;
• billing country or region;
• billing address;
• company or organization name;
• the product or service purchased;
• order number;
• order amount;
• transaction currency;
• payment status;
• subscription identifier;
• subscription and renewal status;
• refund, chargeback, or dispute information;
• license key or license identifier;
• license activation status; and
• limited transaction information provided by a payment processor.

Your complete payment card number, card security code, or other complete payment credentials are generally collected and processed directly by a third-party payment processor.

Rtriva generally does not directly receive or store your complete payment card details.

(3) Customer Support and Feedback Information

When you contact us, submit a support ticket, send an email, or provide product feedback, we may process:

• your name;
• email address;
• order number;
• license key;
• the question, issue, or feedback you submit;
• software version;
• operating system version;
• error information;
• screenshots, diagnostic logs, or attachments that you choose to provide;
• records of our communications with you; and
• other information reasonably necessary to investigate or resolve your request.

Providing screenshots, logs, or attachments is generally optional. Choosing not to provide non-essential diagnostic information will not prevent you from using the software's basic functions, although it may affect our ability to diagnose a specific technical issue.

(4) Other Information You Voluntarily Provide

If you participate in a survey, promotion, product test, or another activity, you may choose to provide additional information.

We will explain the relevant collection purpose through the applicable activity page and obtain consent where required by law.

1.2 Data Processed When You Use Data Recovery Features

(1) Local Scanning and Recovery

When you use a data recovery feature, the software may locally read and analyze:

• hard disk drives;
• solid-state drives;
• USB storage devices;
• SD cards or other memory cards;
• external drives;
• disk images;
• the Recycle Bin or Trash; and
• other supported storage devices or file systems.

The software may locally generate or display:

• file names;
• file paths;
• folder structures;
• file types;
• file sizes;
• creation or modification dates;
• file previews;
• file thumbnails;
• recoverability status;
• scan results; and
• recovery progress.

This information is used to locate, preview, and recover files on your device.

(2) Data Not Uploaded During the Normal Recovery Process

Unless you choose to submit the information to us, the normal scanning and recovery process does not transmit the following content to our servers:

• the contents of scanned files;
• the contents of deleted or lost files;
• recovered files;
• file previews or thumbnails;
• file lists contained in scan results;
• the contents of folders;
• raw disk sectors;
• complete disk images;
• personal data contained in files; or
• passwords, keys, or account credentials stored in files.

Rtriva cannot remotely browse your scan results or recovered files through its ordinary product administration systems.

(3) Files Provided to Customer Support

Routine customer support generally does not require you to send us the files you are attempting to recover.

If analysis of a particular file is genuinely necessary to investigate file compatibility or corruption, we should first explain:

• why the file is needed;
• the minimum amount of information we recommend providing;
• how the file will be used;
• the potential privacy risks; and
• how the file will be handled after the issue has been investigated.

You may decline to provide the file and instead provide an error screenshot, file type, software log, or other information that does not contain the file's contents.

Before sending an attachment, remove or redact information that is not relevant to the issue. Please do not submit:

• identity documents;
• payment card information;
• account passwords;
• health or medical information;
• highly confidential business documents;
• complete disk images; or
• other sensitive information unrelated to the technical issue.

1.3 Data We Collect or Generate Automatically

(1) Website Usage Data

When you visit our website, we or service providers acting on our behalf may automatically process:

• pages you visit;
• click, browsing, and download activity;
• referring pages;
• exit pages;
• access dates and times;
• time spent on pages and interaction information;
• advertising campaign or source parameters;
• website errors and loading performance; and
• cookie or similar technology identifiers.

(2) Device and Network Data

We may process:

• IP address;
• approximate country or region inferred from an IP address;
• browser type and version;
• operating system and version;
• device type and model;
• screen or browser window information;
• language and regional settings;
• network connection status;
• application installation identifier; and
• limited device information required for license activation.

Unless necessary for license management or security, we do not collect permanent hardware identifiers as a primary purpose.

(3) Software Usage Data

Where the relevant feature is enabled or the required consent has been obtained, we may process:

• software version;
• installation and startup status;
• general feature usage;
• scan type;
• category of storage device scanned;
• whether an operation completed or failed;
• feature response time;
• activation and update status;
• software language and region; and
• software configuration.

This usage data should not contain the specific contents of scanned or recovered files.

(4) Diagnostic and Security Data

To improve product stability and security, we may process:

• crash reports;
• error codes;
• call stacks or fault information;
• memory and performance data;
• software compatibility information;
• unusual sign-in or license usage records; and
• fraud and security incident information.

Certain diagnostic logs generated locally may contain file paths, device names, or user-directory paths. If we ask you to submit a log, we recommend reviewing and redacting it before sending it to us.

1.4 Data From Third Parties

(1) Payment Processors

Payment processors may provide us with:

• confirmation of whether an order was successfully paid;
• transaction date and time;
• transaction amount and currency;
• payment method category;
• a limited identifier associated with the payment account;
• refund and chargeback status; and
• fraud-risk information.

(2) Authorized Resellers or Business Partners

If you purchase a product through a reseller or business partner, we may receive:

• your name;
• email address;
• product and order information;
• information needed to issue a license; and
• information needed to provide customer support or process a refund.

(3) Analytics, Advertising, and Attribution Providers

Where permitted by law and after obtaining any required consent, analytics or advertising providers may provide us with:

• advertising campaign information;
• ad click or impression information;
• conversion attribution information;
• website traffic statistics; and
• aggregated or de-identified audience information.

These providers do not receive the contents of your scanned or recovered files as part of advertising attribution.

1.5 Data We Do Not Intend to Collect

Unless required by law or voluntarily provided by you, we do not collect the following information as a purpose of our services:

• government-issued identification numbers;
• complete payment card numbers;
• personal bank account passwords;
• health or medical records;
• genetic information;
• biometric information used to uniquely identify a person;
• precise GPS location;
• children's personal data;
• private communications contained in files; or
• the contents of scanned or recovered files.

If you accidentally submit unnecessary sensitive data to us, you may contact us to request deletion. We will address the request to the extent permitted by applicable law and technically feasible.

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2. How We Use Personal Data and Our Legal Bases

We process personal data only where we have an appropriate purpose and lawful basis.

Depending on the processing activity and applicable law, our legal basis may include:

• performance of a contract with you;
• taking steps at your request before entering into a contract;
• your consent;
• compliance with a legal obligation;
• our legitimate interests or those of a third party, where those interests are not overridden by your rights; or
• establishing, exercising, or defending legal claims.

Our main processing activities are summarized below:

Processing Purpose	Data That May Be Involved	Primary Legal Basis
Registering, signing in to, maintaining, or deleting an account	Account, device, and security information	Performance of a contract
Providing the software and its core functions	Account, license, and limited technical information	Performance of a contract
Issuing, verifying, and managing licenses	Order, license, and device activation information	Performance of a contract; legitimate interests
Processing orders, payments, renewals, and refunds	Account, order, and payment-related information	Performance of a contract; legal obligations
Checking for and providing software updates	Software version, system version, and update status	Performance of a contract; legitimate interests
Responding to inquiries and providing customer support	Contact, feedback, order, and diagnostic information	Performance of a contract; legitimate interests
Sending order, account, license, and security notices	Account, contact, device, and security information	Performance of a contract; legal obligations
Identifying crashes, errors, and compatibility issues	Software usage and diagnostic information	Legitimate interests or consent
Improving the website and software experience	Website and software usage information	Legitimate interests or consent
Preventing fraud, abuse, and unauthorized use	Account, device, network, order, and security information	Legitimate interests; legal obligations
Sending marketing communications	Contact information and marketing preferences	Consent or legally permitted legitimate interests
Advertising measurement and attribution	Cookies, website usage, and advertising campaign information	Consent or another basis permitted by applicable law
Complying with tax, accounting, and regulatory requirements	Order, transaction, account, and communication records	Legal obligations
Establishing, exercising, or defending legal claims	Information necessary for the relevant dispute	Legitimate interests; legal claims

If the laws of a particular country or region do not permit us to rely on legitimate interests for a particular processing activity, we will rely on another lawful basis recognized by local law or obtain your consent before processing.

2.1 Product Delivery and License Management

We use necessary information to:

• provide software downloads;
• activate and verify licenses;
• manage the number of devices permitted under a license;
• restore access to purchased products;
• check for product updates;
• manage accounts and subscriptions; and
• provide essential product services.

2.2 Customer Support

We may use information you submit to:

• respond to questions;
• troubleshoot errors;
• resolve activation and order issues;
• analyze software compatibility;
• process refunds;
• improve help documentation; and
• prevent duplicate or fraudulent requests.

We only request information that is reasonably necessary to resolve the issue.

2.3 Product Analysis and Improvement

Where permitted by applicable law, we may use limited, aggregated, or de-identified data to:

• analyze software stability;
• identify software defects;
• improve device compatibility;
• understand whether features operate correctly;
• optimize installation, activation, and purchasing processes; and
• improve the website experience.

We do not use the contents of scanned or recovered files for product analytics, advertising profiles, or training general-purpose artificial intelligence models.

2.4 Marketing Communications

Where we have obtained any required consent or are otherwise permitted by law, we may send you:

• product news;
• promotional offers;
• information about new features;
• recommendations for related products; and
• survey invitations.

You may stop receiving marketing communications by using the unsubscribe option in an email or by contacting us.

Unsubscribing from marketing communications will not prevent you from receiving necessary communications such as:

• order confirmations;
• payment or refund notices;
• license and account information;
• security alerts;
• service changes; and
• customer support responses.

2.5 Legal and Security Purposes

We may process information where reasonably necessary to:

• comply with legal or regulatory obligations;
• prevent fraud and misuse of our services;
• investigate security incidents;
• protect accounts and licenses;
• enforce our terms of service;
• protect the lawful rights of users, Rtriva, or third parties; and
• establish, exercise, or defend legal claims.

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3. Cookies and Other Tracking Technologies

A cookie is a small text file that a website stores on your device through your browser.

We and certain third-party partners may use cookies, local storage, pixels, tags, or similar technologies to process:

• cookie or browser identifiers;
• IP address;
• browser and device information;
• system preferences;
• pages visited;
• click and download activity;
• advertising source and campaign information; and
• website performance and error information.

3.1 Types of Cookies

(1) Strictly Necessary Cookies

Strictly necessary cookies support:

• core website functions;
• security protections;
• sign-in and authentication;
• shopping and checkout;
• fraud prevention;
• storage of cookie preferences; and
• language and regional settings.

Disabling strictly necessary cookies may prevent certain website functions from operating correctly.

(2) Functional or Preference Cookies

These cookies may remember:

• language;
• country or region;
• sign-in status;
• interface selections; and
• other user preferences.

(3) Measurement and Analytics Cookies

These cookies help us:

• understand website traffic;
• measure page performance;
• identify website errors;
• understand how users find our website; and
• improve website content and user experience.

(4) Marketing Cookies

Where any required consent has been obtained, marketing cookies may be used to:

• measure advertising effectiveness;
• attribute conversions to advertising campaigns;
• manage advertising frequency;
• show potentially relevant advertising; and
• understand whether an advertising visit resulted in a download or purchase.

Marketing cookies cannot read files that you scan or recover on your computer.

3.2 Managing Cookies

You may manage or disable non-essential cookies through:

• the cookie settings provided on our website;
• browser privacy settings;
• browser extensions; or
• applicable opt-out or privacy preference tools.

Where required by law, we obtain consent before enabling non-essential cookies.

If you delete cookies or use a different browser or device, you may need to set your preferences again.

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4. How We Share Personal Data

We share only the data reasonably necessary to provide the relevant service and only for lawful, necessary, and clearly defined purposes.

We do not provide disk contents, scanned files, or recovered files to advertising platforms, analytics providers, or other commercial partners merely because you use a scanning or recovery feature.

4.1 Service Providers

We may engage service providers to process limited personal data, including the following categories.

(1) Website and Technical Service Providers

These providers may support:

• website hosting;
• content delivery;
• cloud infrastructure;
• security monitoring;
• data backup; and
• software update distribution.

(2) Customer Support Service Providers

These providers may support:

• support ticket management;
• responses to customer inquiries;
• storage of necessary communication records; and
• improvement of customer service efficiency.

(3) Payment Service Providers

These providers may support:

• payment processing;
• subscription management;
• refund processing;
• payment fraud prevention; and
• chargeback or payment dispute handling.

(4) Analytics and Advertising Service Providers

Where any required consent has been obtained or applicable law otherwise permits, these providers may support:

• website statistics;
• product operation analytics;
• advertising measurement;
• advertising attribution; and
• marketing campaign analysis.

(5) Email Service Providers

These providers may send:

• order confirmations;
• account notices;
• license information;
• security notices;
• customer support responses; and
• marketing emails sent with your consent.

Through contracts or other appropriate measures, we require service providers that process personal data on our behalf to:

• process the data only for the agreed purposes;
• implement reasonable security measures;
• restrict access to the data;
• not use the data for an unrelated independent purpose; and
• not retain the data longer than necessary.

4.2 Affiliated Entities

If Rtriva services are provided jointly by multiple affiliated operating entities, we may share the following information among those entities to the extent permitted by applicable law:

• account information;
• order and license information;
• customer support information;
• security and fraud-prevention information; and
• other information necessary to provide the service.

Affiliated entities are expected to process the information in accordance with this Privacy Policy and applicable law.

4.3 Public Authorities and Courts

Where required by law, or where we reasonably believe disclosure is necessary for one of the following purposes, we may disclose limited information:

• complying with a valid legal process;
• responding to a legally binding court order or regulatory request;
• investigating fraud, abuse, or security issues;
• preventing serious harm; or
• protecting the lawful rights of users, Rtriva, or third parties.

Where permitted by law, we seek to:

• verify the validity of the request;
• reject requests that are clearly invalid or overly broad;
• limit disclosure to what is necessary; and
• notify affected users where appropriate.

4.4 Corporate Transactions or Changes of Ownership

If Rtriva is involved in a:

• merger;
• acquisition;
• restructuring;
• financing transaction;
• insolvency proceeding;
• sale of assets; or
• transfer of a business or service,

relevant personal data may be reviewed or transferred as part of the transaction.

We will take reasonable measures to protect the data and, where required by applicable law, notify you before the data becomes subject to a materially different policy.

Because the file contents generated during the normal scanning and recovery process are not stored on Rtriva servers, those locally stored files are not customer data assets that can be included in a corporate transaction.

4.5 At Your Direction

We may provide specific information to a third party when you expressly request or consent to the disclosure.

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5. Data Security and Retention

5.1 Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data against:

• accidental or unlawful deletion;
• loss;
• unauthorized alteration;
• unauthorized access;
• unauthorized disclosure; and
• other unlawful processing.

Depending on the relevant system and data, these measures may include:

• HTTPS or other encrypted transmission;
• authentication and access controls;
• password hashing;
• access logs;
• security monitoring;
• vulnerability management;
• data backups;
• least-privilege access;
• security reviews of service providers;
• confidentiality obligations for personnel; and
• security incident response procedures.

You should also protect your account password and sign out after using a public or shared device.

No network transmission, electronic system, or data storage technology can be guaranteed to be completely risk-free.

If a security incident may affect your personal data, we will investigate it promptly and provide any notifications or remedies required by applicable law.

5.2 Data Retention

We do not retain personal data longer than reasonably necessary to fulfill the purpose for which it was processed.

When determining a retention period, we consider:

• the nature and sensitivity of the data;
• the purposes for which it was collected and used;
• how long you use our services;
• account and license status;
• the time needed to provide customer support;
• security and fraud-prevention needs;
• applicable limitation periods;
• tax, accounting, and consumer protection requirements; and
• our legitimate business needs.

In general:

• account information is retained while an account is active and may be retained for a reasonable period after account closure;
• order, payment, refund, and license records are retained as required for tax, accounting, fraud prevention, and dispute resolution;
• customer support records are retained for a limited period after an issue is resolved;
• website and security logs are retained for a limited period based on operational and security needs;
• optional diagnostic and analytics data is retained only for the period reasonably necessary for product analysis; and
• cookies are retained for the periods described in the applicable cookie settings.

When data is no longer needed, we may:

• delete it;
• anonymize it;
• de-identify it; or
• isolate it from systems used for ordinary business operations.

If the law requires us to retain certain information, we will continue to retain it only for the required purpose and period.

Scan results and recovered files stored on your device remain under your control. Deleting your account does not automatically delete local files stored on your device.

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6. International Transfers of Personal Data

Rtriva may operate from Singapore and may use service providers located in other countries or regions.

As a result, account, order, website usage, customer support, or limited technical information may be transferred to and processed outside the country or region where you live.

International processing may involve:

• payment processors;
• website and cloud service providers;
• customer support platforms;
• email service providers;
• analytics and advertising service providers;
• fraud-monitoring providers; and
• affiliated operating entities.

Where required by applicable law, we use reasonable safeguards for international data transfers, which may include:

• standard contractual clauses;
• data processing agreements;
• international data transfer agreements;
• data protection impact or risk assessments;
• access and security controls; and
• other transfer mechanisms recognized by local law.

You may contact us using the details in this Privacy Policy to request additional information about safeguards relevant to transfers of your personal data.

The contents of files involved in the normal scanning and recovery process continue to be processed locally on your device and are not transferred merely because we use international service providers.

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7. Children's Privacy

Our services are not primarily directed to children under the age of 16.

We do not knowingly market to children under 16 or knowingly collect their personal data.

If you have not reached the minimum age required to use the relevant service in your country or region, you should use the service only with the permission and guidance of a parent or legal guardian.

If we learn that we collected a minor's personal data without appropriate authorization, we will take reasonable steps to:

• deactivate the relevant account;
• restrict processing of the data;
• delete the relevant data; and
• take other measures required by law.

If you believe that a minor has provided personal data to us, please contact us.

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8. Your Privacy Rights

Depending on your country or region and applicable law, you may have some or all of the rights described below.

8.1 Right of Access

You may request information about:

• whether we process your personal data;
• the categories of data we process;
• the purposes of processing;
• the sources of the data;
• the categories of recipients;
• the applicable retention period; and
• other information required by applicable law.

Where applicable, you may request a copy of your personal data.

8.2 Right to Correction

If personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.

8.3 Right to Deletion

Where provided by applicable law, you may request:

• deletion of your account;
• deletion of data that you provided directly;
• deletion of data that is no longer needed;
• deletion of data processed on the basis of consent after you withdraw that consent; or
• deletion of unlawfully processed data.

Some information may not be deleted immediately because it is needed for:

• tax or accounting obligations;
• transaction and refund records;
• fraud prevention;
• dispute resolution;
• establishing, exercising, or defending legal claims; or
• another reason permitted by law.

If we cannot comply with a deletion request, we will explain the reason where required by applicable law.

8.4 Right to Withdraw Consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing completed before the consent was withdrawn.

8.5 Right to Object

Where we rely on legitimate interests to process personal data, you may object based on reasons relating to your particular situation.

We will assess your request. If we have compelling legitimate grounds recognized by applicable law, we may continue the necessary processing and explain the basis for doing so.

You may object to the use of your personal data for direct marketing at any time.

8.6 Right to Restrict Processing

Where applicable, you may request that we restrict processing, for example where:

• you dispute the accuracy of the data while we verify it;
• the processing may be unlawful, but you do not want the data deleted;
• we no longer need the data, but you need it for a legal claim; or
• you have objected to processing and the assessment of that objection is pending.

8.7 Right to Data Portability

Where applicable, you may request personal data that you provided to us in a structured, commonly used, and machine-readable format.

8.8 Right to Lodge a Complaint

If you believe that our processing of personal data violates applicable law, you may lodge a complaint with the data protection authority in the place where you live, work, or believe the violation occurred.

You are not required to contact us before filing a complaint with a supervisory authority.

8.9 Submitting a Privacy Request

You may submit a request using the contact details in Section 12 of this Privacy Policy.

When submitting a request, please explain:

• the right you wish to exercise;
• the account or order involved;
• the email address associated with the account or order; and
• information reasonably necessary to help us locate the relevant records.

To protect your information, we may ask you to verify your identity through your email account, Rtriva account, or another reasonable method.

We collect only the verification information reasonably necessary to process the request.

If an authorized representative submits a request on your behalf, we may require proof of authorization.

We will respond within the period required by applicable law.

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9. Additional Information for Residents of Certain U.S. States

This section applies to residents covered by applicable U.S. state privacy laws.

During the preceding 12 months, we may have collected the categories of information described in Section 1 and disclosed them to the following categories of service providers:

Category of Personal Data	Categories of Service Providers That May Receive It
Account and contact information	Account, email, and customer support providers
Order and payment-related information	Payment processors and order or license service providers
Device and network data	Website hosting, security, analytics, and advertising providers
Website and software usage data	Analytics, product operation, and advertising providers
Customer support and feedback information	Customer support and technical service providers
Security and fraud-prevention information	Security, payment, and fraud-prevention providers

We do not sell personal data for monetary compensation.

However, if the website uses cross-site or cross-context behavioral advertising technologies, certain U.S. state laws may treat the transfer of device, cookie, network, or website usage information as a “sale” or “sharing” of personal data.

Where applicable, you may have the right to:

• know what information we collect and use;
• access personal data;
• correct inaccurate personal data;
• delete personal data;
• obtain a copy of personal data;
• opt out of targeted advertising;
• opt out of the sale or sharing of personal data;
• limit certain uses of sensitive personal data;
• appeal a denial of a privacy request; and
• exercise your privacy rights without discrimination.

Where required, we will provide a Do Not Sell or Share My Personal Information link or an equivalent cookie or privacy settings mechanism.

We do not disclose personal data to third parties for their own independent direct marketing unrelated to Rtriva.

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10. Third-Party Services and Links

Our services may include or connect to third-party:

• payment services;
• account sign-in services;
• social media services;
• advertising platforms;
• website analytics tools;
• customer support tools; or
• external websites or applications.

When you choose to use a third-party service, that third party may process your data under its own terms and privacy policy.

The privacy practices of a third party that independently determines the purposes and means of processing personal data are not governed by this Privacy Policy.

We recommend reviewing the third party's:

• privacy policy;
• terms of service;
• permission notices;
• cookie settings; and
• account and advertising preferences.

If a third party processes personal data as a service provider acting on behalf of Rtriva, we impose appropriate data protection requirements as required by applicable law.

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11. Changes to This Privacy Policy

Our products, services, and data processing practices may change over time.

We may update this Privacy Policy to reflect changes to:

• products or features;
• data processing practices;
• service providers;
• legal or regulatory requirements; or
• security and compliance practices.

When we update this Privacy Policy, we will:

• revise the Last Updated date at the top of this page;
• publish the revised version on this page; and
• provide additional notice through our website, a pop-up notice, email, or another reasonable method where a material change occurs.

We will not use an update to this Privacy Policy to retroactively expand our use of previously collected personal data in a way that is materially incompatible with the purpose for which it was originally collected.

Where required by applicable law, we will obtain your consent before beginning a new processing activity.

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12. Contact Us

Please contact us if you:

• have a question about this Privacy Policy;
• would like to understand how we process personal data;
• wish to exercise a privacy right;
• wish to withdraw consent;
• wish to submit a complaint or privacy-related concern; or
• believe that personal data or an account may be at risk.

Rtriva Privacy Team

Email: rtrivasupport@gmail.com

Company Address:

160 Robinson Road, #19-10
Singapore Business Federation Center
Singapore 068914

To protect your privacy, please do not include the following unnecessary sensitive information when contacting Customer Support or the Privacy Team:

• recovered files;
• complete disk images;
• passwords or encryption keys;
• complete payment card information;
• identity documents;
• health or medical information; or
• other highly sensitive information unrelated to your request.